Shipping Policy
Last updated: 7 September 2026
At Danielle & May London, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through Danielle & May London.
Order Processing Time
After your order is placed, please allow 1–3 business days for processing.
During this time, we review your order, confirm the shipping information and prepare your order for dispatch.
Business days are Monday to Friday, excluding UK public holidays.
Delivery Time
After processing, orders are dispatched and delivery typically takes 5–10 business days.
Please note that delivery times are estimates and may vary due to factors outside our control, including Royal Mail delays or peak periods.
Direct Supplier Shipping
Some orders are dispatched directly from our trusted fulfilment partners.
Depending on the product ordered, this may include one of our overseas fulfilment partners, including partners based in China.
By shipping directly from our fulfilment partners, we can avoid unnecessary additional handling and send your order directly to your delivery address.
Delivery with Royal Mail
Orders within the United Kingdom are delivered to your home with Royal Mail.
Once your order has been dispatched, you will receive your tracking details so you can follow the progress of your delivery.
Free Premium UK Delivery
We offer Free Premium UK Delivery on all orders within the United Kingdom because we value our customers and want to provide the best possible service.
There are no standard shipping charges for UK orders.
Tracking Your Order
Once your order has been dispatched, you will receive an email confirmation with your tracking details.
You can also track your order by visiting our Track Your Order page and entering your Order Number or Email/Phone Number.
Once you have entered your details, click “Track” to view the latest available status of your order.
Please allow some time for tracking information to update after dispatch, as Royal Mail tracking updates may not appear immediately.
Incorrect Shipping Details
Please make sure your shipping and contact details are correct before placing your order.
If you notice an error after placing your order, please contact us as soon as possible at:
We will do our best to help. However, once an order has been processed or dispatched, we may no longer be able to change the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your name, order number and the email address used to place the order.
We will review your order and help you with the next steps.
Please remember that delivery times are estimates and occasional delays may occur due to circumstances outside our control, including delays within the Royal Mail delivery network.
Lost or Missing Parcels
If your Royal Mail tracking information shows that your parcel has been delivered but you have not received it, please first check with:
- other members of your household;
- your neighbours;
- any designated safe place around your property; and
- the latest information shown in your Royal Mail tracking.
If you are still unable to locate your parcel, please contact us at:
Please include your name and order number so that we can review the situation and help you with the appropriate next steps.
Questions
If you have any questions about shipping, tracking or delivery, please contact our Customer Care team at: