FAQ Policy Page
Frequently Asked Questions
How long does shipping take?
After processing, orders are dispatched and delivery typically takes 5–10 business days.
Please note that delivery times are estimates and may vary due to factors outside our control, including carrier delays or peak periods.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with your tracking details.
You can also track your order through our Track Your Order page by entering your Order Number or Email/Phone Number and clicking “Track”.
Please allow some time for tracking information to update after dispatch.
Do you offer free shipping?
Yes. We offer Free Premium UK Delivery on all orders.
Where is my order shipped from?
Some orders are dispatched directly from our trusted fulfilment partners.
Depending on the product ordered, this may include one of our overseas partners, including partners based in China.
This allows us to send orders directly to customers without unnecessary additional handling.
Do you offer returns?
Yes. Danielle & May London offers a 30-day return period from the date your order is delivered.
Before returning any item, you must first contact our Customer Care team at:
Please do not send an item back before receiving return instructions from us. Our Customer Care team will review your request and provide you with the appropriate next steps and return instructions.
How do I start a return?
To request a return, please email:
Please include:
- Your full name
- Your order number
- The reason for your return
- Clear photos if the item is damaged, faulty or incorrect
Please always contact us before sending your item back.
Once your request has been reviewed, our Customer Care team will provide the appropriate return instructions and, where applicable, the approved return address.
Please do not return your order to the address shown on the parcel unless our Customer Care team has specifically instructed you to do so.
Where do I return my order?
The correct return address will be provided by our Customer Care team after your return request has been reviewed.
Return addresses may vary depending on the product and fulfilment partner.
For this reason, please do not send your return to an address found on the original parcel or elsewhere without first receiving return instructions from us.
Who pays for return shipping?
For change-of-mind returns, size-related returns or unwanted items, the customer is responsible for the return shipping costs, where permitted by applicable law.
Depending on the product and fulfilment partner, the approved return address may be located overseas, including in China.
The correct return address and instructions will be provided by our Customer Care team after your return request has been reviewed.
Nothing in this policy limits your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer law.
What if my item is damaged, faulty or incorrect?
Please contact our Customer Care team as soon as possible at:
Include your order number, a clear description of the issue and clear photos showing the problem.
Please do not return the item before contacting us. Our Customer Care team will review the issue and provide you with the appropriate next steps.
Your statutory rights are not affected.
When will I receive my refund?
Once your return has been received and approved, we will process the applicable refund to your original payment method.
Your bank or payment provider may require additional time before the refund appears in your account.
Can I send my return without contacting Customer Care?
Please contact our Customer Care team before sending any return.
This is important because return instructions and return addresses may vary depending on the product and fulfilment partner.
Contact us at info@danielleandmay.co.uk and we will provide you with the appropriate instructions.