Terms of Service
Last updated: 7 September 2026
Welcome to Danielle & May London.
These Terms of Service apply to your use of our website and any purchase made through Danielle & May London.
By accessing our website or placing an order, you agree to these Terms of Service.
Nothing in these Terms affects any statutory rights you may have under applicable UK law.
Online Store Terms
By using this website, you confirm that you are legally able to enter into a contract or have the necessary permission from a parent or guardian to use this website and make a purchase.
You must not use our website or products for any illegal or unauthorised purpose.
Product Information
We take reasonable care to ensure that product descriptions, colours, sizes, measurements, images and other information displayed on our website are as accurate as possible.
However, colours and appearance may vary slightly depending on your screen settings, device and lighting.
Please review the product description, measurements and sizing information carefully before placing your order.
Product information, availability and prices may be updated from time to time.
Pricing
All prices are displayed on our website and may change from time to time.
We reserve the right to correct obvious pricing, product information or availability errors.
If an order is affected by an obvious pricing or product listing error, we may contact you to correct the issue or cancel the affected order.
If we cancel an order after payment has been taken, the relevant amount will be refunded to the original payment method.
Orders
When you place an order, you agree that the information you provide is current, complete and accurate.
After placing your order, you will receive an order confirmation by email.
We reserve the right to carry out reasonable checks before accepting or fulfilling an order, including checks relating to payment, product availability, delivery information and suspected fraudulent activity.
Refusal or Cancellation of Orders
We may refuse, limit or cancel an order where we have a legitimate reason to do so.
This may include situations involving:
- Incorrect or incomplete customer information
- Payment or payment authorisation issues
- Suspected fraud or misuse
- Product availability issues
- Obvious pricing or listing errors
- Unusual or potentially fraudulent order activity
- Circumstances that prevent us from fulfilling the order
Where appropriate, we will contact you regarding the issue.
If we cancel an order after payment has been taken and the goods are not supplied, the relevant amount will be refunded to the original payment method.
Nothing in this section affects your statutory rights.
Shipping and Delivery
Delivery times are estimates unless expressly stated otherwise.
Please refer to our Shipping Policy for information about order processing, estimated delivery times, tracking and other shipping information.
Occasional delays may occur due to circumstances outside our reasonable control.
Returns and Refunds
Returns and refunds are handled according to our Returns and Refund Policy.
Nothing in these Terms of Service limits your rights under the Consumer Rights Act 2015 or any other applicable laws of the United Kingdom.
Payment
We accept secure payment methods available at checkout.
Available payment options may include credit or debit cards, Apple Pay, Google Pay, Shop Pay and other payment methods displayed at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.
Payments may be processed by third-party payment providers.
Account Information
You agree to provide current, complete and accurate account, billing, delivery and contact information for your purchases.
If you create an account on our website, you are responsible for taking reasonable steps to keep your login details secure.
Please contact us if you believe your account has been accessed or used without your permission.
Website Content and Intellectual Property
Unless otherwise stated, the content available on our website, including branding, text, graphics, logos, product descriptions and website design, is owned by or licensed to Danielle & May London.
You may use our website and its content for personal, non-commercial purposes.
You may not reproduce, distribute, commercially exploit or otherwise use protected website content without permission, except where permitted by law.
Prohibited Use
You must not knowingly use our website:
- For unlawful or fraudulent purposes
- To violate applicable laws or regulations
- To infringe intellectual property or other legal rights
- To transmit viruses, malicious code or other harmful technology
- To attempt unauthorised access to our website or systems
- To collect or misuse another person's personal information
- To interfere with the security or operation of our website
- To provide deliberately false or misleading information
- To engage in fraudulent or abusive activity
We may restrict access to our website where reasonably necessary to protect our customers, business or systems.
Third-Party Tools and Links
Our website may contain links to or integrations with third-party websites, payment providers or other services.
Third-party websites and services may be subject to their own terms, conditions and privacy policies.
We are not responsible for third-party websites, services or content that are outside our reasonable control.
Nothing in this section limits any responsibility that cannot lawfully be excluded.
Website Availability
We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted or error-free access at all times.
We may temporarily restrict or suspend access where reasonably necessary for maintenance, security, technical reasons or circumstances outside our reasonable control.
Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
To the extent permitted by law, Danielle & May London will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by circumstances outside our reasonable control.
Nothing in these Terms limits or excludes your statutory rights, including your rights where goods are faulty, not as described or otherwise do not conform to the contract.
Events Outside Our Reasonable Control
We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances outside our reasonable control.
Where such circumstances materially affect an order, we will take reasonable steps to minimise the impact and assist you where appropriate.
Your statutory rights remain unaffected.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices or applicable law.
Any updated Terms will be published on this page with a revised Last updated date.
The Terms applicable to a purchase will generally be those in effect when the order was placed, unless otherwise required by law.
Governing Law
These Terms are governed by applicable UK law.
If you are a consumer, nothing in these Terms is intended to remove or restrict any mandatory rights or protections available to you under applicable law.
Contact Us
If you have questions about these Terms of Service, please contact:
Danielle & May London
Email: info@danielleandmay.co.uk
Website: danielleandmay.co.uk