Returns and Refund Policy
Last updated: 7 September 2026
At Danielle & May London, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30-day money back guarantee work.
This policy applies to purchases made through Danielle & May London.
30-Day Money Back Guarantee
We offer a 30-day money back guarantee.
Return requests should be made within 30 days of delivery.
To be eligible for a return under our standard return policy, items should be returned in the same condition in which they were received: unworn, unused and, where applicable, with tags and original packaging.
You will also need your order number or other proof of purchase.
This does not affect your statutory rights where an item is faulty, damaged, incorrect or not as described.
How to Start a Return
Please contact our Customer Care team before sending any item back.
To request a return, email:
Please include:
- Your full name
- Your order number
- The email address used to place your order
- The reason for your return
- Clear photos if the item is damaged, faulty or incorrect
Once we have reviewed your request, our Customer Care team will provide you with the appropriate return instructions and return address.
Please do not send your item back before receiving return instructions from us.
This is important because return addresses may vary depending on the product and fulfilment partner.
We do not charge a restocking fee.
Return Address
The correct return address will be provided by our Customer Care team after your return request has been reviewed.
Depending on the product and fulfilment partner, the approved return address may be located overseas, including in China.
Please do not return your order to the address shown on the original parcel or to any other address without first receiving return instructions from our Customer Care team.
This helps ensure that your return is sent to the correct location and can be properly identified and processed.
Return Shipping Costs
For change-of-mind returns, unwanted items or size-related returns, customers are responsible for arranging and paying the applicable return shipping costs, where permitted by law.
We strongly recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.
Return shipping costs for these standard returns are non-refundable unless otherwise required by applicable consumer law.
Different rules may apply where an item is faulty, damaged, incorrect or not as described. Please contact our Customer Care team before returning such an item.
Damaged, Faulty or Incorrect Items
Please inspect your order after delivery.
If you believe your item is damaged, faulty, incorrect or not as described, please contact us as soon as possible at:
Please include your order number, a description of the issue and clear photos showing the problem where possible.
Please do not return the item before contacting us.
Our Customer Care team will review the issue and provide you with the appropriate next steps.
Nothing in this section affects your statutory rights.
Non-Returnable Items
Certain products may not be eligible for return where an exception is permitted by applicable law. This may include:
- Certain sealed personal care or hygiene products once unsealed
- Products made to your specifications or clearly personalised
- Gift cards, where applicable
For standard returns, we may be unable to accept items that have been worn, washed, altered or otherwise used beyond what is reasonably necessary to inspect them.
This does not affect your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods.
If you are unsure whether your item can be returned, please contact our Customer Care team before sending it back.
Exchanges
If you would like a different size or another item, please contact our Customer Care team first.
Depending on the item and stock availability, we may be able to offer a suitable replacement or exchange option.
Please contact:
Our Customer Care team will explain the available options and next steps.
UK Consumer Rights
Nothing in this Returns and Refund Policy limits or excludes your statutory rights under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Where goods are faulty, not as described or not of satisfactory quality, you may be entitled to remedies under applicable UK law.
Refunds
Once your return has been received and inspected, we will notify you about the outcome of your return.
Where a refund is due, it will be issued to your original payment method.
We aim to process approved refunds promptly. Your bank or payment provider may require additional time for the refund to appear in your account.
Where statutory refund deadlines apply, refunds will be processed within the timeframe required by applicable UK law.
If you have questions about the status of your refund, please contact:
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
If your order has already been processed or dispatched, we may not be able to stop the shipment.
This does not affect any cancellation or return rights you may have under applicable UK consumer law.
Contact Us
For questions about returns, refunds or your order, please contact our Customer Care team:
Danielle & May London
Email: info@danielleandmay.co.uk